Eligibility for Returns :
Non-Perishable Items: Can be returned within [specific time frame, e.g.2 - 4 hours ] of purchase, provided they are unopened, unused, and in their original packaging.
Perishable Items: Returns are typically not accepted unless:
The product is damaged during delivery.
The product is expired or spoiled at the time of delivery.
An incorrect item was delivered.
Conditions for Refund or Exchange
Proof of Purchase: A valid receipt or order confirmation is required.
Original Condition: The item must not show signs of tampering, and packaging must remain intact.
Reporting Time: Any issues with the product must be reported within [specific time frame, e.g., 4-5 hours] of delivery.
Exceptions :
Custom or Special Orders: Not eligible for return or refund.
Opened Products: Unless the item is defective or was incorrectly delivered, opened food products are not returnable.
Refund Process :
Refund Type: Refunds will be issued via the original payment method or as store credit.
Processing Time: Refunds are processed within [specific time frame, e.g.8-10 hours].
Restocking Fees: [State if applicable, e.g., a fee may apply for certain returns.]
Return Procedure :
Contact Us: Customers should contact customer service at [phone/email] to initiate the return process.
Packaging Requirements: The product must be securely packed to prevent further damage during return shipping.
Return Shipping: State whether return shipping is covered by the company or the customer.
Exclusions :
Returns will not be accepted for:
Products damaged after delivery due to mishandling or improper storage.
Items marked as "final sale" or "non-returnable."